School Transport refunds

SCHOOL TRANSPORT REFUNDS 🔹Families who paid a fee for school transport in 2019/20 will receive a refund for the unused portion following the public health measure of closing schools to prevent the spread of Covid19. 🔹Bus Éireann is managing the refund process. The amount of refund due is based on the number of standard school days missed, and the original fee paid. 🔹A small number of people who paid fees in February will receive smaller refunds pro rata to their contribution. 🔹You will receive an email from Bus Éireann if you are eligible for a refund. The refund will be automatically made to the bank card you used to make the payment, or by cheque if you did not use a card. You do not need to do anything. 🔹In cases where your card has changed, expired, damaged or lost, Bus Éireann will first attempt a refund, if this does not process correctly, Bus Éireann will contact you to resolve the matter. 🔹If you have changed address since you paid the school transport fee, then we ask that you do please contact Bus Éireann at your local school transport office, there are 11 around the country and contact details here. 🔹If you have not received the refund by Friday, 10 July, please contact Bus Éireann at Covid19Refunds@buseireann.ie or your local school transport office. 🔹Bus Éireann’s Customer Care team are also ready and able to assist with information at 1850 836 611 between 8.30am and 6.00pm daily.

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